I
Internet Help
For service interruptions, slow speeds, Wi-Fi issues, or questions about your connection.
Help and support
Get help fast.
This page replaces a legacy help layout with a cleaner support experience for internet service, phone service, billing questions, equipment help, and urgent support needs. The goal is simple: make the next step obvious.
Quick support paths
Choose the fastest way to get help.
For urgent service issues, call directly. For coverage, signup, and account questions, use the links below to jump into the right path.
Support categories
Route visitors to the right kind of help.
A stronger support page should separate troubleshooting, billing, equipment questions, service requests, and urgent issues instead of treating everything as one generic contact step.
P
Phone Service
For residential or commercial phone service questions, setup help, or service issues.
B
Billing
For invoice questions, account follow-up, payment issues, or service-related account help.
U
Urgent Support
If service is down and you need help now, the quickest path should always be the phone.
Internet troubleshooting
Start with the simple fixes that solve most issues.
The support page should help users solve common issues quickly before they need to call, while still keeping the support number visible at every major decision point.
1
Restart equipment
Power cycle your router or installed equipment, wait a moment, and let the connection reestablish.
2
Check cables and power
Make sure power and cabling are secure and nothing has been unplugged or disturbed.
3
Test another device
If one device is having trouble, try another device to help isolate whether the issue is network-wide or device-specific.
4
Call if the issue continues
If the problem does not clear up after a restart and quick check, contact EIT directly for help.
When to call immediately
Skip the checklist when the issue is clearly urgent.
- No connection after restarting equipment
- Repeated drops affecting work, school, or business operations
- Phone service interruption
- Questions about installation timing or service activation
Phone service support
Support both residential and commercial voice users clearly.
Phone service should not disappear inside generic support language. Make it explicit that EIT can help with both home phone and business phone questions.
Help for home phone service.
Use this path for residential telephone service questions, setup guidance, or service issues affecting home voice service.
- Service questions and support
- Setup and usage help
- Clear contact path to the local team
Help for business phone service.
Use this path for commercial telephone service questions, business voice support, or communication planning tied to your location and needs.
- Business voice support
- Service and setup questions
- Clear link to business contact paths
Billing and account help
Make account questions easier to route.
Billing questions are common, but they should not compete with urgent outage issues. A cleaner support page separates those paths and sets expectations for the best contact method.
A
Billing questions
For invoice follow-up, payment questions, or account clarification, contact the EIT team directly.
B
Service changes
Use contact support for changes tied to your account, service type, or installation timeline.
Best next steps
Use the method that matches the question.
- Urgent service issue: call (405) 256-5111
- Account or billing help: contact EIT
- New service request: check availability
- Coverage updates: join text notifications
Helpful links
Support should connect people to the rest of the site.
The help page should act as a routing layer for support, account questions, availability, and buildout updates.
1
Coverage Map
Check the latest service-area information and move into an address check when needed.
2
New Service Signup
Ready to move forward with residential, business, or phone service? Start here.
3
Text Notifications
Give visitors an easy way to stay updated on service availability and buildout progress.
Support FAQ
Answer the common questions upfront.
This keeps support practical and reduces the need for people to dig through older pages for simple answers.
What should I do if my internet is down?
Restart your equipment, check power and cables, and test another device. If the issue continues, call support directly.
What if my phone service is not working?
Phone service issues should be treated as a priority support issue. Call EIT or use the contact page to describe the problem.
Where do I ask billing questions?
Use the contact page or call EIT directly for billing, account, and payment-related questions.
How do I get updates if service is not live at my address yet?
Use the text notification page to request updates on buildout and service availability.